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CandersonphThe Fresh Pantry Co.

Privacy Policy

This policy explains what personal data we collect when you visit or buy from candersonph.shop, why we collect it, and the rights you have over it.

Last updated: 23 June 2026

Who we are

This store is operated by CHRIS ANDERSON PLUMBING AND HEATING LIMITED (“Candersonph”, “we”, “us”), a company registered in England & Wales under company number 05228824, with a registered office at 2 Dovedale Avenue, Scarborough, North Yorkshire, YO12 6JX, United Kingdom. We are the data controller for the personal data described in this policy. For any privacy question, email support@candersonph.shop.

Data we collect

We only collect what we need to run an online shop:

  • Order & contact details — name, email address, phone number, billing and shipping address.
  • Payment information — processed securely by our payment providers. We never see or store your full card number.
  • Order history — the products you buy and the status of your orders.
  • Messages — anything you send us through our contact or bulk-enquiry forms.
  • Technical data — IP address, browser type and basic analytics about how the site is used.

How we use your data

  • To process, fulfil and deliver your orders.
  • To send order confirmations, shipping updates and customer-service replies.
  • To handle returns, refunds and warranty claims.
  • To prevent fraud and keep the store secure.
  • To improve our products, website and service.
  • To send marketing emails only where you have opted in (you can unsubscribe at any time).

Under the UK GDPR and EU GDPR we rely on:

  • Contract — to fulfil an order you have placed.
  • Legal obligation — to keep tax and accounting records.
  • Legitimate interests — to secure the site, prevent fraud and improve our service.
  • Consent — for optional marketing and non-essential cookies.

Sharing & service providers

We do not sell your personal data. We share it only with the providers we need to run the store, under contracts that require them to protect it:

  • Payment processors (such as Stripe and PayPal) to take payment securely.
  • Shipping and fulfilment partners to deliver your order.
  • IT, hosting and analytics providers that operate our website.
  • Professional advisers and authorities where the law requires it.

Cookies

We use essential cookies to run the basket and checkout, and optional analytics cookies to understand how the site is used. You can control non-essential cookies through your browser settings. Blocking essential cookies may stop parts of the store from working.

Data retention

We keep order and transaction records for as long as needed to provide our service and to meet legal, tax and accounting requirements (generally up to six years). Marketing data is kept until you unsubscribe or ask us to delete it.

Your rights under GDPR

You have the right to:

  • Access the personal data we hold about you.
  • Ask us to correct inaccurate data.
  • Ask us to delete your data where there is no overriding legal reason to keep it.
  • Restrict or object to certain processing.
  • Receive your data in a portable format.
  • Withdraw consent at any time.
  • Complain to a data protection authority (in the UK, the ICO).

To exercise any right, email support@candersonph.shop. We respond within one month.

California privacy rights (CCPA)

If you are a California resident, you have the right to know what personal information we collect, to request its deletion, and to opt out of the “sale” of personal information. We do not sell your personal information. To make a request, email support@candersonph.shop. We will not discriminate against you for exercising these rights.

International transfers

We ship worldwide, so your data may be processed outside your home country, including by providers in the UK, EU and US. Where data leaves the UK or EU, we rely on appropriate safeguards such as standard contractual clauses.

Security

We use industry-standard measures to protect your data, including encryption in transit (HTTPS) and trusted payment providers who are PCI-DSS compliant. No method of transmission is completely secure, but we work to protect your information at all times.

Children

Our store is intended for adults. We do not knowingly collect data from children under 16. If you believe a child has provided us with personal data, contact us and we will delete it.

Changes & how to contact us

We may update this policy from time to time; the date above shows the latest version. For any privacy question contact CHRIS ANDERSON PLUMBING AND HEATING LIMITED at support@candersonph.shop, by phone on +44 7961273138, or by post at 2 Dovedale Avenue, Scarborough, North Yorkshire, YO12 6JX, United Kingdom.