Shipping & Delivery Policy

We ship the Candersonph collection worldwide from the United Kingdom. This policy explains processing times, delivery estimates, tracking and what happens if something goes wrong. All prices and shipping charges are shown in USD.

1. Order processing

Orders are processed Monday to Friday, excluding UK public holidays. We aim to dispatch within 1–2 business days. During busy periods this may extend slightly; if so we will keep you informed.

2. Delivery estimates

Estimates run from dispatch, not from the order date, and exclude any customs delays. Free standard shipping applies to orders over $55 where shown.

3. Tracking

When your order ships you receive a confirmation email with a tracking number and a link to follow your parcel. Please allow up to 24 hours for tracking to update after dispatch.

4. Fragile items

Glass and ceramic pieces are packed with extra protection. If a parcel arrives visibly damaged, please photograph it before opening where possible and contact us within 48 hours so we can arrange a replacement or refund under our Returns & Refunds Policy.

5. Customs, duties and taxes

For deliveries outside the country of dispatch, any import duties, taxes or customs fees are set by the destination country and are the customer’s responsibility. We cannot predict these charges; please check with your local customs office if unsure.

6. Incorrect address & failed delivery

Please check your delivery address carefully at checkout. If a parcel is returned to us because of an incorrect address or an uncollected delivery, we will contact you to arrange redelivery; a further shipping charge may apply.

7. Missing parcels

If tracking shows delivered but you have not received your order, or a parcel appears lost in transit, contact support@candersonph.shop and we will open an enquiry with the carrier and put it right.

8. Contact

Shipping questions? Email support@candersonph.shop or call +44 7961273138.